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Celebrating its second year since its relaunch, the IWFM Impact Awards is designed to celebrate best practice and ingenuity from all areas of the FM sector

Formerly known as the IWM Awards, the event was rebranded in 2020, with the intention of emphasising the influence the FM industry has on the organisations it supports.

The IWM Impact Awards also aims to celebrate the people, processes and products that make a difference to the workplace experiences of millions of workers around the world on a daily basis.

It is now presented as having a global focus and entries are invited from all sizes and types of organisations from all areas and sectors. This year’s presentation ceremony will once again be held at the JW Marriott Grosvenor House, London venue.

“Previously held as a formal evening, requiring black tie for men and evening dress for women, the dress code has recently been relaxed”

The awards have been developed from the Office of the Year Awards that was launched in 1971 to recognise the continuing development of the office as an efficient, safe and pleasant workplace. It was initially held on a biennial basis, before becoming an annual event in 1989.

This year also saw the first inclusion of an FM category, with the aim of recognising the levels of excellence in managing facilities and the provision of supporting services. Further introductions were delivered in 1992, including an Innovation category, followed three years later by the Green Award for those making significant contributions to address environmental issues.

The next major development saw the event rebranded as the BIFM Awards in 2001. It became the IWFM Awards when the institute changed its name, with the most recent rebrand occurring two years ago.

This year’s ceremony will include comedian Zoe Lyons as the host of the evening, with guests arriving from 06.30 pm for the various drinks receptions. The presentation ceremony is scheduled to begin at 9.30 pm and the evening will close at 1.30 am.

Previously held as a formal evening, requiring black tie for men and evening dress for women, the dress code has recently been relaxed and is now “dress to impress”. The organiser states that attendees are welcome to wear cultural dress, cocktail attire, lounge suit or business wear.

The awards in full:

Workplace Experience: Office/Corporate Environment

  • Creating a world-class Workplace Experience, CBRE, Atkins & Faithful and Gould
  • Three HQ – Project Empire, CBRE with Three
  • Future of Work programme, EQUANS & Experian
  • Creating Inspirational Environments, OCS & WSP
  • 51 Moorgate, Skanska
  • Woodhouse Workspace

Excellence in Customer Experience

  • Chiswick Park Enjoy-Work
  • Eric Wright Facilities Management’s Variation App
  • Mitie Mobile working with AS Watson

Change Management

  • Manchester Transformation, Eversheds Sutherland
  • Inspiring Change Through NPS, Mitie

Positive Climate Action

  • Decarbonising our Business and Client Net Zero, Bouygues Energies & Services Solutions
  • Fighting Food Waste Together, Johnson & Johnson and Sodexo
  • Net-Zero Carbon Accommodation Programme (NetCAP), Landmarc Support Services
  • Plan Zero, Mitie

Social Value

  • Security with a Social Mission, Corps Security
  • EHU Safe Learning Environment – Following a Fire at Asmall Primary School and Nursery, Edge Hill University
  • EQUANS Services North
  • Mitie’s Social Value Framework
  • Social Impact Kickstarter Scheme, Pareto FM


  • Putting wellbeing at its heart, 14forty
  • WSA (Wellbeing, Sustainability & Assurance), EMCOR UK
  • Grosvenor Year of Wellbeing 2021
  • The Northumbria staff Health & Wellbeing Centre, Northumbria Healthcare Facilities Management – Northumbria Healthcare Foundation NHS Trust
  • Wellbeing Excellence with OCS at Birchwood Park
  • PTSG Mental Health Support

Equity, Diversity and Inclusion Initiative

  • Increasing support for suppliers and promoting diversity, CBRE
  • Everyone Matters, Corps Security
  • Menopause Awareness Project – Kat Parsons, ISS UK
  • Count Me In, Mitie
  • Social Impact ED&I, Pareto FM

People Development and Talent Retention

  • Hemlow Improver Programme
  • The ISS Healthcare Training Academy
  • NHS Property Services
  • Portico Pathways & Employee Engagement

Product or Service Development

  • Scope 3 Emissions for FM – BAM FM and Acclaro Advisory
  • Parts Recycling Centre, City Facilities Management Holdings
  • KAUST Facilities Management Business Intelligence Dashboards (KFM-BI)


  • Reducing Energy Cost and Impact through Asset Management and our Helix IoT Platform, Arcus FM
  • Mo:dus Make Ready, Churchill Group
  • Internet of Things and Artificial Intelligence solution, City Facilities Management Holdings
  • Facade Access Solution for The Scalpel, Integral Cradles and GIND UK
  • Enhancing environmental control and energy reduction management in the heritage sector, The National Library of Scotland


  • Relocation Projects, CBRE, Atkins & Faithful and Gould
  • City and Asda Internet of Things solution
  • EVzero with Tesco, NatWest, LeasePlan, and more, Innovation Gateway
  • Enhancing environmental control and energy reduction management in the heritage sector, The National Library of Scotland
  • Collaboration between Wates FM and HMRC

Sector Breakthrough

  • ED&I Social Impact Initiatives, Pareto FM
  • MedicAir

Best SME Led Innovation

  • Carbon Numbers
  • Matrix Booking
  • LooLights – Smart Occupancy Systems, WhiffAway Group

Team of the Year

  • KAUST FM Operations and Building Management
  • Facilities Capital Development and Estates Operations team, Lancaster University
  • NHS Property Services Facilities Management Team
  • Portico at NatWest
  • Sainsbury’s Group FM
  • Spectrum Service Solutions

Newcomer of the Year

  • Oladele Agunpopo, Pareto FM
  • Anthony Atkinson, CBRE
  • Jeremy Benford, Virgin Media O2
  • George Carter, Nomura International
  • Katie Wright, Northumbria Healthcare Facilities Management

Outstanding Contribution to Workplace and Facilities Management

Winner to be announced at the awards ceremony on the night.